Frequently asked questions

How long will it take to receive my door?
In stock deliveries take 7-12 business days anywhere in the continental United States.  Custom orders will take 90-120 days to be delivered. 

What is the delivery process?

The courier service will call you ahead of time to schedule a delivery. The driver only delivers to your curbside. The customer will need at least 2-6 people, dependant on size, to help with unloading.

Are the door handles and lock included?
No, handles and lock sold separatley due the wide rang of products and quality.  

Does the door come with a screen?
M&H doors do not come with a screen but you can order the screen with purchase. The screen is built at the same time as your door to ensure proper fit.

Does the door come with matching sidelights?
We do include matching sidelights as a custom order with your door.

Can I re-order out-of-stock items?
Yes, you can purchase the product even when it's out of stock. Kindly contact us and we will help you out with the order.

You can Pre-order the product and it will be shipped to you at a later date, which usually takes about 90-120 days. If you'd like, you can place the order by clicking the Pre-Order button. If you want changes on the door or any additions, simply specify at time of order.

How much does a custom door cost?
All custom order pricing are subject to size, weight, materials, additions, upgrades, and shipping desitnations.

What is the process of a custom order?
We send you an invoice and ask a portion of 50% deposit on order. When the deposit has been made, invoice and contract are created to ensure the correct design, size, and configuration details, to meet your requirements and approval. Final payment will be collected prior to shipping the order.

What is the lead time for a custom order?
The entire production process takes an estimated  90-120 days to complete.

Are the glasses operable?
All of our doors come with operable glass. Operable glass means it opens independently from the doors which allow for easy cleaning and ventilation.

Do you do installations?
M&H does not offer installations. However, we can introduce you to an installation company whom we’ve worked with for a long time.

Is the door pre-hung?
Yes, all our doors are pre-hung.

Do you have in-stock gates and railings?

Unfortunately, we do not carry them in-stock as they are made for special orders only. We also do not service or ship outside Los Angeles for gates and railings. 

What forms of payment do you accept?

We accept Mastercard, Visa, Amex, and Paypal.

How long is the warranty for the door?
Please refer to the warranty section of website found below.

What about the threshold?
The threshold is included and part of the frame.

Are doors insulated?

M&H doors are insulted with foam injection.

Can we choose color of the door?

Yes, for special orders only.

What are the colors of your iron doors?
M&H most popular colors and Matte Black and Dark Bronze.